Privacy Policy

2. How we collect your information

We use different methods to collect data from and about you, including through:

• Direct interactions: You may give us your Identity, Contact, and Project Data by filling in forms, corresponding with us by phone, email, or in person. This includes personal data you provide when you request a consultation, sign a contract, or subscribe to our newsletter.
• Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this data by using cookies and other similar technologies.
• Third parties: We may receive personal data about you from analytics providers such as Google, or from trade partners who refer you to us with your consent.

3. How we use your information

We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:

• To perform a contract we are about to enter into or have entered into with you (e.g., design and project management).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• To comply with a legal or regulatory obligation.
• With your consent, to send you promotional emails about new collections, events, or insights (you may opt out at any time).

4. Cookies and tracking

Our website uses cookies to distinguish you from other users, enhance your experience, and analyse site traffic. Cookies are small files stored on your browser. You can set your browser to refuse all or some cookies, but this may affect site functionality. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

5. Data sharing and transfers

We may share your data with trusted third parties to deliver our services (e.g., surveyors, joiners, project contractors). These parties are contractually obliged to keep your data confidential and secure. We do not sell your data to third parties. If we transfer data outside the UK, we ensure adequate protection mechanisms are in place.

6. Data security

We have implemented appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. All information you provide is stored on secure servers. Any payment transactions are encrypted.

7. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For project data, this is typically seven years after project completion to cover warranty and legal obligations.

8. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent at any time (where we are relying on consent to process).

To exercise any of these rights, please contact us at studio@maison-kitchens.co.uk.