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Design process Materials Installation Costs Warranty Timeline Design process Materials

Common Questions

Everything you need to know about working with MAISON. If you can’t find your answer, just ask.

General

What services does MAISON offer?

We specialise in custom kitchen design, cabinet manufacturing, interior renovation, bespoke furniture, and project management. Every project is tailored to the client’s home and lifestyle.

Do you work nationwide?

Yes, we have studios in London, Manchester, and Edinburgh, and we undertake projects throughout the UK. For remote locations, we arrange site visits and manage everything digitally.

Are you FSC certified?

All our timber is sourced from FSC‑certified suppliers. We are committed to sustainable forestry and low‑impact finishes.

Design & Process

How does the design process start?

We begin with a free consultation (in‑studio or online) to understand your vision, space, and budget. From there we create a detailed brief and concept designs.

Can I see 3D visuals before committing?

Absolutely. We provide photorealistic 3D renders and material samples so you can see exactly how your kitchen or furniture will look before any making begins.

How long does the design phase take?

Typically 2–4 weeks, depending on complexity. We work at your pace and refine until you’re completely happy.

Materials & Craftsmanship

What materials do you use?

We offer a wide range of hardwoods (oak, walnut, ash, cherry), premium plywoods, high‑quality laminates, and natural stone. All hardware is from top European brands.

Where are your pieces made?

Everything is crafted in our London workshop by our team of master cabinetmakers. We do not outsource.

What joinery methods do you use?

We use a combination of traditional hand‑cut dovetails, mortise and tenon, and modern CNC precision – whichever best suits the piece.

Installation & Timeline

How long does a typical kitchen project take?

From design to installation, expect 10–16 weeks for a full kitchen. This includes design (3‑4 weeks), manufacturing (6‑8 weeks), and installation (1‑2 weeks).

Do you manage the installation?

Yes, our own installation team handles everything. We coordinate with your existing trades if needed, and ensure a clean, stress‑free finish.

Is there much disruption during renovation?

We work hard to minimise dust and noise. For occupied homes, we phase the work and keep you informed daily.

Cost & Payment

How much does a custom kitchen cost?

Every project is unique, but our kitchens typically start from £20,000 for a small design and range up to £80,000+ for larger, fully fitted spaces. We provide detailed quotes after the initial consultation.

What is your payment schedule?

A 30% deposit secures your project and covers design. Subsequent stage payments are agreed in the contract, with the final balance due upon completion before installation.

Do you offer financing?

We can introduce you to third‑party finance providers offering 0% and low‑interest options. Ask us for details.

Aftercare & Warranty

What warranty do you offer?

All our work comes with a comprehensive 10‑year warranty covering materials, hardware, and craftsmanship.

What if something needs adjusting after installation?

We’re just a phone call away. Small adjustments are handled promptly, and we offer an annual check‑up service for the first two years.

How do I care for my MAISON furniture?

We provide detailed care instructions for each material. Generally, avoid direct sunlight, use coasters, and clean with a soft, damp cloth.

We’re here to help

Reach out – our team is happy to answer any further questions or book a consultation.

Studio
42 Kingsland Rd, London E2
Phone
+44 20 7946 0321